1. Overview

STL Solutions Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy and Cookies Policy outlines how we handle personal information collected through our website https://www.stlsolutions.co.uk, and through our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We provide consultancy, legal guidance, and strategic support across short-term letting, licensing, planning, enforcement, and appeals. This policy explains how we collect, use, share, and secure your data.

2. Who We Are

STL Solutions Ltd
Website: https://www.stlsolutions.co.uk
Email: contact@stlsolutions.co.uk
Registered Office: [Insert official address if desired]

We are the data controller responsible for the processing of your personal data collected via our website and related services.

3. Personal Data We Collect

Depending on your interaction with our website and services, we may collect:

a. Information You Provide Directly:

• Full name
• Contact information (email, phone number)
• Business or property details
• Enquiry content (e.g. questions about licensing, planning or appeals)

b. Information We Collect Automatically:

• IP address and device information

• Browser type and version

• Pages visited and referring URL

• Time and date of visit

c. Information from Cookies (See Section 6)

4. How We Use Your Information

We use your information to:

• Respond to queries and provide tailored advice

• Offer updates about changes in licensing or planning regulations

• Improve our website and services

• Manage appointments, documentation, and case-related communication

• Comply with legal and professional obligations

We will only process your data when a legal basis exists: your consent, our legitimate business interests, contractual obligations, or legal requirements.

5. How and With Whom We Share Data

We do not sell or rent your data. We may share your data with third-party service providers for purposes such as:

• Website and email hosting

• CRM and communications systems

• Legal advisors or consultants working with us on your case (with your knowledge)

All partners are bound by confidentiality and data processing agreements aligned with UK GDPR standards.

6. Cookies Policy

Our website uses cookies to help improve functionality and user experience.

What Are Cookies?

Cookies are small files stored on your device that allow websites to recognise your browser and track usage patterns.

Types of Cookies Used:

• Strictly Necessary Cookies – essential for navigation and security

• Analytics Cookies – used to monitor website traffic (e.g., Google Analytics)

• Preference Cookies – remember settings or previous inputs

Managing Cookies:

You can manage or disable cookies in your browser settings. Please note that some website functionality may be affected. For more details, visit www.aboutcookies.org.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes outlined above or to comply with legal, regulatory or accounting obligations. Once data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under data protection law, you have rights including:

• Access – to the data we hold about you

• Rectification – to correct inaccurate or incomplete data

• Erasure – to request deletion where applicable

• Restriction – to limit how your data is used

• Objection – to certain forms of processing

• Data portability – to receive your data in a structured, reusable format

• Withdraw consent – at any time, where applicable

You can exercise these rights by emailing contact@stlsolutions.co.uk.

If you are dissatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

9. External Links

Our website may contain links to third-party websites (e.g., government licensing portals). We are not responsible for their privacy practices and encourage you to review their policies.

10. Security

We implement appropriate technical and organisational measures to protect your personal data. However, please be aware that no online system is entirely secure, and you should always be cautious when submitting personal information online.

11. Policy Updates

We may occasionally update this policy to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised effective date. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, or how your personal data is handled, please contact us:

STL Solutions Ltd
Email: contact@stlsolutions.co.uk
Website: https://www.stlsolutions.co.uk